Frazer put our customers at the heart of everything we do, looking to build successful partnerships with all customers. Due to the size of some of our customers and our ISO9001 credentials we are required to monitor our service with our customers.
We employ an independent research agency to undertake bi-annual surveys, to secure both positive and negative feedback from multiple contacts in companies that have traded with us, from Contractors through to Buyers, Directors to Engineers, allowing the business to measure:
- Net Promoter Score – Frazer’s 2014 Score for H1 was 51.9
- Customer Comments – both positive and negative
Following the customer feedback, as a business we have identified opportunities to improve our service through staff training and service enhancements that will ultimately benefit the customer.